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We hope that you are completely happy with your purchase, if you are not happy we offer an easy return process. Please return your items within 14 days from the date that you received your order.
You will be eligible for a refund, a credit in to your account or a free exchange (UK only). Please indicate which option you would like on the returns form, otherwise your account will automatically be credited.
You should find a return form in your parcel.
We are able to hold an item for exchange, once notified we can hold the item(s) for up to 5 days. Please contact firstname.lastname@example.org or +441322528836 to speak to a member of staff. We will ask you for your name and your order number. For items of a higher cost than your original items, additional payment can be made by credit/debit card or PayPal. We offer free standard delivery on your first exchange (per order) in the United Kingdom. We may ask for overseas customers to pay additional postage costs, for their exchange.
Refunds will be processed within 28 days of receiving your return.
Same as above except you will be eligible for either a free exchange or credit on your account, if you do not have an account we will hold the credit for you.
For the purpose of hygiene swimwear must be tried on over underwear, ensuring that the protective hygiene strip remains in place. If the protective hygiene strip is missing we have the right to refuse the return.
We will not accept returns on:
INTERNATIONAL RETURNS – If you are returning items from overseas, send to the address above, and add postage stamps. Â· Â·Â· Label your parcel 'RETURNED UNWANTED GB MERCHANDISE' to avoid import duties.
You must discuss any faulty items with a member of staff before returning. Please be prepared to email photos of the item for inspection, we will then authorise the return, to be sent back to us.
All items marked as faulty will be subject to further investigation, any items that have been subject to fair wear and tear will not be refunded or exchanged.
|Thank you for shopping at Village Kids. If you have any further queries please do not hesitate to contact us.|