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Return & Exchange policy

We hope that you are completely happy with your purchase, if you are not happy we offer an easy return process.
Please return your items with in 14 days from the date that you recieved your order.


RETURNING NON SALE ITEMS

You will be eligible for a refund, a credit in to your account or a free exchange (UK only). Please indicate which option you would like on the returns form, otherwise your account will automatically be credited.

You should find a return form in your parcel.

We are able to hold an item for exchange, once notified we can hold the item(s) for up to 5 days. Please contact returns@villagekids.co.uk or +441322528836 to speak to a member of staff. We will ask you for your name and your order number. For items of a higher cost than your original items, additional payment can be made by credit/debit card or PayPal. We offer free standard delivery on your first exchange (per order) in the United Kingdom. We may ask for overseas customers to pay additional postage costs, for their exchange.

Refunds will be processed within 28 days of receiving your return.


RETURNING SALE/ PROMOTIONAL ITEMS

Same as above except you will be eligible for either a free exchange or credit on your account, if you do not have an account we will hold the credit for you. 
All credits to accounts will be valid for 12 months, and will appear under the special offers tab in your account area. You will be able to redeem the amount by voucher code at the checkout.


SWIMWEAR

For the purpose of hygiene swimwear must be tried on over underwear, ensuring that the protective hygiene strip remains in place. If the protective hygiene strip is missing we have the right to refuse the return.


EXCLUSIONS

We will not accept returns on:

  • Any worn clothing of footwear.
  • Baby Bottles
  • Dummies
  • Socks
  • Tights
  • Underwear
  • Swimwear (with the protective hygiene strip removed)


PROCEDURE FOR RETURNING ITEMS

  • Please fill in the returns form you received in your parcel, or available to download here
  • If you want an exchange please notify us by telephone or email so we can hold exchange items for up to 5 days.
  • Items must be unworn with all labels attached in its original packaging, odour free, folded neatly and in the same condition as which they were received. (a £5 pressing charge may be deducted from the return total if this procedure is not followed.)
  • Shoes and boxed items must be returned in the original boxes, unmarked and intact. Do not use product boxes and shoe boxes as protective packaging.
  • Please mark the parcel as return or exchange.
  • The customer is responsible for return postage costs. We recommend using a track and sign service, we will not be held responsible for lost parcels in the post.


PLEASE RETURN TOVillage Kids, 53 Bexley High Street, Bexley, Kent, DA5 1AB, United Kingdom

INTERNATIONAL RETURNS – If you are returning items from overseas, send to the address above, and add postage stamps. · ·· Label your parcel 'RETURNED UNWANTED GB MERCHANDISE' to avoid import duties.


FAULTY/DAMAGED ITEMS

You must discuss any faulty items with a member of staff before returning. Please be prepared to email photos of the item for inspection, we will then authorise the return, to be sent back to us. 
Where possible the item will be repaired, or exchanged for the same item in the same size. If we are unable to exchange for the same item, you will be offered credit or a refund.

All items marked as faulty will be subject to further investigation, any items that have been subject to fair wear and tear will not be refunded or exchanged.

Thank you for shopping at Village Kids. If you have any further queries please do not hesitate to contact us.

 

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