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We aim to dispatch all orders within 3 working days (during busy sale times this may take longer).
For UK orders we will send with Interlink Express or Royal Mail. If we send your parcel with Interlink Express, you will recieve a text message or email from them informing you of a date and time slot for delivery. If we send your order with Royal Mail you will recieve an email from us on dispatch with your tracking number. Please allow 3-5 working (Monday - Friday) days from the date of shipping your order to time of delivery.
Please refrian from contacting us if you have not recieved your order and it has been under 6 working days. Always check your emails and text messages as we may contact you regarding your order.
If your order is urgent please select the correct delivery option. If you select Next Day delivery before 3pm on the day of your order, you will recieve your parcel the next working day. . You can select Saturday or Sunday delivery at anytime before 3pm on Friday.
If you want to collect from our shop please select our free click and collect option, we will contact you when your order is ready for collection. You must bring ID to match your order details.
For all OVERSEAS orders we will send your parcel either by Aramex Express, Direct Link, DPD or Royal Mail. You will be emailed with your tracking numbers and you can view these online in your Village Kids account.
We will express orders with Aramex wherever possible even if you are not selecting Express. If you prefer by Post then please let us know. We aim to get your order to you in the fastest way possible.
N.B. Sometimes you may be asked to pay Customs duties, these are the your responsibility and not included in the price of your order. If you refuse to pay any duties incurred, they will be deducted from any refund.
HERE ARE SOME OF THE COUNTRIES WE SEND ARAMEX EXPRESS TO:
Australia, Azerbaijan, Bahrain, Belguim, Canada, Cyprus, Egypt, France, Germany, Greece, Hong Kong, India, Israel, Italy, Kuwait, Lybia, Malta, Portugal, Qatar, Russia, Saudi Arabia, South Africa, Spain, Ukraine, United Arab Emirates, and United States of America.
Postal deliveries to the rest of Europe and the world, a complete list will drop down when you select you Country on placing an order.
N.B. Postage prices are based on parcels up to 2Kg, If heavier we may ask for more postage costs.
Once you have been notified of your dispatch details, you should receive express within 5 days and postal deliveries within 7-10 days. Please get in touch if it has been a while or you have had any information. Please check your emails regularly.
|Thank you for shopping at Village Kids. If you have any further queries please do not hesitate to contact us.|