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Delivery Information

We aim to dispatch all orders within 3 working days (during busy sale times this may take longer). 

UNITED KINGDOM
Orders will be sent with Interlink Express or Royal Mail.

Interlink Express: You will receive a text message or email from them informing you of a date and time slot for delivery.

Royal Mail: You will receive an email from us on dispatch with your tracking number. Please allow 3-5 working days (Monday - Friday) from the date of shipping for your order to be delivered.

If your order is urgent, please select the correct delivery option. If you select Next Day delivery before 3pm on the day of your order, you will receive your parcel the next working day. You can select Saturday or Sunday delivery any time before 3pm on Friday. 
When you select next day delivery on a Friday you will receive the order on Monday, not on Saturday. Please select Saturday delivery option for Saturday deliveries. 

• UK Standard Delivery - £3.95  
• UK Next Day Delivery - £7.95  
• UK Saturday & Sunday Delivery - £11.95

Please refrain from contacting us if you have not received your order and it has been less than 6 working days. Please check your emails and text messages as we may contact you regarding your order here.

COLLECTING FROM STORE

If you want to collect from our shop please select our free click and collect option, we will contact you when your order is ready for collection. You must bring along your ID to match your order details. 

INTERNATIONAL ORDERS

Postal deliveries to the rest of Europe and Worldwide, a complete list will drop down when you select your Country at the checkout.

Postage prices are based on parcels up to 2KG, if heavier we may contact you for additional postage costs.

Once you have been notified of your dispatch details, you should receive express orders within 5 days and standard within 7-10 days. Please get in touch if it has been longer or if you have not received any information or tracking details. Please check your emails regularly.  

All International orders will be sent by Aramex Express, Direct Link, DPD or Royal Mail.

You will receive an email with your tracking number and can also view this online in your Village Kids account. 

Express orders are sent with Aramex. We aim to get your order to you in the fastest way possible. Please allow 5-8 working days from the date of placing your order to time of delivery.  

• Middle East Express Delivery - £7.95  
• Europe Standard Delivery - £9.95  
• Europe Express Delivery (where possible) - £9.95  
• Rest of the World - £11.95  
• Rest of World Express - From £25.00 (Please request)
 

CUSTOM DUTIES

Sometimes you may be asked to pay Customs duties, these are your responsibility as the buyer and are not included in the price of your order. If you refuse to pay any duties incurred, they will be deducted from any refund. 

  
Thank you for shopping at Village Kids. If you have any further queries, please do not hesitate to contact us.

 

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