Delivery & Returns
We aim to dispatch all orders within 1-5 working days. (during busy sale times this may take longer).
Once ready to ship you will receive a Tracking number from Village Kids.
When the courier is ready to deliver you will receive from the following.
Please check your emails and junk in case we have tried to contact you.
DPD or Evri - TEXT/EMAIL from CSM Logistics.
Royal Mail -TEXT/EMAIL from Royal Mail
We will use a courier depending on location.
If your order is urgent, please select the correct delivery option. If you select Next Day delivery before 2pm on the day of your order, you will receive your parcel the next working day. If you order Friday by 2pm you will receive Monday. You can select Saturday delivery any time before 2pm on Friday.
- UK Standard Delivery - £3.95
- UK Next Day Delivery - £7.95
- UK Saturday Delivery - £9.95
- Collect from Store - FREE
There are no deliveries on Bank Holidays
Collecting From Store
If you want to collect from our shop please select our free pick up in store option. We will contact you when your order is ready for collection. You must bring along your ID to match your order details.
Ready same day during shop opening hours.
Regarding European Orders, From January 2021 there will be import taxes for goods being shipped to the EU.
All taxes are the customers responsibility.
Deliveries to Europe and Worldwide will be listed when you select your country at the checkout.
Postage prices are based on parcels up to 2KG(including volumetric weight), if heavier we may contact you for additional postage costs.
Once you have been notified of your dispatch details, you should receive express orders within 7 days and standard within 7-10 days. Please get in touch if it has been longer or if you have not received any information or tracking details. Please check your emails regularly.
All International orders will be sent by DHL, Aramex, DPD, UPS or Royal Mail.
You will receive an email with your tracking number and can also view this online in your Village Kids account.
We aim to get your order to you in the fastest way possible
- Europe - £20.00
- UAE, Kuwait Express- £25.00
- Saudi Arabia Express -£30.00
- USA, Australia Express- £30.00
Sometimes you may be asked to pay Customs duties, these are your responsibility as the buyer and are not included in the price of your order. If you refuse to pay any duties incurred, they will be deducted from any refund.
Return & Exchange policy
We hope that you are completely happy with your purchase, if you are not happy we offer an easy return process.
- Return for a full refund within 7 days
- Return 7-14 days for an exchange or Gift Card
- Gift card valid for 12months
We are able to hold an item for exchange, for up to 5 days. Please contact email@example.com or +441322528836 to speak to a member of staff. We will ask you for your name and your order number. For items of a higher cost than your original items, additional payment can be made by an e invoice.
We offer free standard delivery on your first exchange (per order) in the United Kingdom. We may ask for overseas customers to pay additional postage costs, for their exchange.
Refunds will be processed between 1-14 days of receiving your return.
For the purpose of hygiene swimwear must be tried on over underwear, ensuring that the protective hygiene strip remains in place. If the protective hygiene strip is missing we have the right to refuse the return.
We will not accept returns on:
- Any worn clothing of footwear.
- Baby Bottles
- Swimwear (with the protective hygiene strip removed)
Procedure For Returning Items
- If you want an exchange please notify us by telephone or email so we can hold exchange items for up to 5 days.
- Items must be unworn with all labels attached in its original packaging, odour free, folded neatly and in the same condition as which they were received. (a £5 pressing charge may be deducted from the return total if this procedure is not followed.)
- Shoes and boxed items must be returned in the original boxes, unmarked and intact. Do not use product boxes and shoe boxes as protective packaging.
- Please mark the parcel as return or exchange. Please write on your packing note or write details eg Order number & Name.
The customer is responsible for return postage costs. We recommend using a 48hr tracked service (£2.85 upto 2 Kilo) You can also buy on line at https://send.royalmail.com/ and book a collection from your home.
PLEASE RETURN TO:
Village Kids, 53 Bexley High Street, Bexley, Kent, DA5 1AB, United Kingdom
INTERNATIONAL RETURNS – If you are returning items from overseas, send to the address above, and add postage stamps.
Label your parcel 'RETURNED UNWANTED GB MERCHANDISE' to avoid import duties.
You must report any faulty items by email. Please email photos of the item for inspection. We will then review the details and advise accordingly.
IMPORTANT: We reserve the right not to complete, either partially or in full, any order that includes errors in pricing, description or items no longer available.Thank you for shopping at Village Kids. If you have any further queries please do not hesitate to contact us.